Refund and Returns Policy
We want you to feel confident when shopping with urbanthreadmen. Please review our return and refund rules before requesting a return.
Return Window
You may request a return within 30 days after the delivery date.
To be eligible for a return, the item must be:
- Unworn, unwashed, and unused
- Free from perfume, deodorant, stains, pet hair, or damage
- Returned with original tags, labels, and packaging where applicable
- In a condition suitable for inspection and resale
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Final sale items
- Gift cards
- Items marked as non-returnable
- Worn, washed, altered, stained, or damaged items
- Items without required tags or packaging
- Personal or hygiene-sensitive items where applicable
How to Start a Return
Please do not send any item back without contacting us first.
To request a return, email us at [email protected] and include:
- Your order number
- Your full name
- The email address used for the order
- The item you want to return
- The reason for return
- Photos if the item is damaged, defective, or incorrect
Return Address
Approved returns may be sent to:
Company：mei zhou shi mei jiang qu yi le yi shu gong zuo shi
Mail:[email protected]
Address：No. 17, Zone A, Ketianxia Shidai Pedestrian Street, Meijiang District, Meizhou City
Important: Please contact us before sending a return package. Unauthorized returns may not be accepted.
Return Shipping Cost
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to our error.
We recommend using a trackable shipping service. We are not responsible for return packages lost in transit.
Original Shipping Fee
We charge a flat standard shipping fee of USD $9.99 per order.
The original USD $9.99 standard shipping fee is generally non-refundable unless the return is caused by our error, such as a damaged, defective, or incorrect item.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
Email: [email protected]
Please include clear photos of the item, packaging, shipping label, and the damaged or incorrect area.
Refund Processing
Once we receive and inspect your returned item, we will notify you whether your refund is approved.
| Step | Estimated Time |
|---|---|
| Return inspection | 1–5 business days after receipt |
| Refund issued by us | 1–3 business days after approval |
| Bank/card processing | 3–10 business days depending on your payment provider |
The original shipping fee may not be refunded unless the return is caused by our error.